499bed Privacy Policy
Protecting the privacy of your personal information is our highest priority. In this policy we explain in detail how your information is collected, used, and kept secure.
Introduction and Purpose
499bed ("we", "our", or "platform") provides a reliable online betting and casino service for users in Bangladesh. We believe your personal information is extremely valuable, and protecting its privacy is our ethical and legal responsibility.
This privacy policy will inform you what types of information 499bed collects, how that information is used, how long it is retained, and what steps we take to protect your information. By using our services you are considered to have given your consent to this privacy policy. If you have any questions, feel free to contact us at any time.
What Information We Collect
During registration and use of 499bed we may collect the following categories of information. Each piece of information collected has a specific legitimate purpose.
Personal Identification Information
Information you provide at the time of registration:
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport details (for identity verification)
- Residential address
Financial and Transaction Information
Information related to deposits and withdrawals:
- bKash, Nagad, or Rocket account number
- Transaction history and amounts
- Date and time of deposits and withdrawals
- Bonus and promotion usage details
Gameplay and Activity Information
Information automatically collected while using the platform:
- Bet history and gaming activity
- Login and logout times
- Preferred games and categories
- Session duration
Technical and Device Information
Information obtained from your device and connection:
- IP address and location (country level)
- Browser type and version
- Device type (mobile/desktop)
- Cookie and session data
- Referrer URL
Purpose of Information Use
499bed uses the information collected from you only for the following legitimate purposes. We never sell your information to third parties under any circumstances.
Account Management
To create, verify, and keep your account secure.
Transaction Processing
To complete deposit and withdrawal requests quickly and securely.
Identity Verification
To conduct the KYC process to prevent fraud and deception.
Customer Support
To provide effective live chat support to resolve your issues quickly.
Responsible Gaming
To monitor gaming behaviour and provide assistance or set limits when needed.
Service Improvement
To analyse user experience and make the platform better.
Cookies and Tracking Technologies
What are cookies and why are they used?
Cookies are small text files stored in your browser. 499bed uses cookies for the following purposes:
- Essential Cookies: To keep login sessions active and ensure security. These cannot be disabled.
- Functional Cookies: To remember your preferred language and settings.
- Analytical Cookies: To help analyse platform statistics and support improvements.
Cookie Controls
You can go to your browser settings to disable non-essential cookies. However, disabling some cookies may limit certain features of the platform. For your browser's cookie policy, please visit your browser's help page.
Information Disclosure and Sharing
When Information May Be Disclosed
- Sharing necessary information with bKash, Nagad, or Rocket for payment processing.
- Technology service provider partners who work under strict confidentiality agreements.
- Legal obligations: when directed by government or judicial authorities.
- To relevant authorities to assist with fraud investigations.
- In the event of a corporate restructure or merger of 499bed.
What Is Never Done
- Selling your information to marketing companies.
- Providing information to third-party advertisers without your consent.
- Storing your payment account details beyond what is necessary.
- Sharing user profiles with other gaming platforms.
Information Retention and Security
Security Measures
499bed uses industry-standard technology to protect your information:
- SSL Encryption: All data transfers are protected by 256-bit SSL.
- Firewall Protection: Advanced firewalls to prevent unauthorised access.
- Encrypted Database: Sensitive information stored in encrypted form.
- Regular Security Audits: Periodic security reviews.
Data Retention Period
We retain your information while your account is active. Even after an account is closed, information may be kept in the following cases:
- For the period required to meet legal obligations.
- Financial transaction records are retained for a specified period after account closure.
- For the purposes of dispute resolution or legal claims.
- Once all requirements are met, information is securely deleted.
Your Data Rights
As a user of 499bed you have the following rights. Contact us to exercise these rights.
Right to Access Information
You may request to know what information we have stored about you.
Right to Correction
If any of your information is incorrect, you may request that it be corrected.
Right to Deletion
In certain circumstances you may request that your information be deleted.
Right to Object to Processing
You have the right to object to the use of your information for specific purposes.
Protection of Minors
499bed provides services only to individuals aged 21 or above. We do not knowingly collect or process the personal information of anyone under 21. Age is verified at the time of registration.
If we find evidence that a person under the age of 21 has created an account, that account will be immediately closed and the information collected will be deleted. If you become aware of such an incident, please inform us.
Changes to the Privacy Policy
499bed may update this privacy policy from time to time. For any significant changes we will notify you in the following ways:
- Posting a clear notice on the platform.
- Sending an update notification to your registered email.
- Changing the "Last Updated" date at the top of this page.
If you continue to use the platform after changes are made, you will be considered to have consented to the updated policy. We therefore encourage you to review this page regularly.
Contact Us
If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact us.
Privacy-related enquiries?
Our team is available 24/7 to assist you in Bengali.
Or contact us directly via our live chat.
24/7 Live Chat
Talk to us in Bengali at any time.
Email Support
[email protected] — for detailed enquiries.
Response Time
Service provided according to Bangladesh Standard Time (BST, UTC+6).